Privacy Policy

A legal disclaimer

The Mitchell Agency is committed to protecting your privacy and ensuring that all personal information we collect is handled in accordance with industry standards, contractual obligations, and applicable laws. Our Privacy Office continuously works to improve our data protection practices through policy reviews, training programs, internal audits, and compliance.

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, services, or communication channels. This may include:

Full Name
Email Address
Phone Number
Mailing Address (if applicable)
Business or insurance-related information

We may also automatically collect certain technical information, including:

IP address
Browser type and device information
Website usage data (pages visited, clicks, session activity)

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

Respond to inquiries and customer requests
Fulfill service requests and provide insurance quotes
Submit applications to insurance providers
Connect you with relevant third-party partners for services
Send newsletters, updates, and marketing communications
Improve our website, services, and customer experience
Develop new products and offerings
Communicate regarding services you have requested or purchased

3. SMS Communication & Consent

By providing your phone number, you consent to receive SMS (text) messages from The Mitchell Agency. These messages may include:

Appointment reminders
Service updates and follow-ups
Important notifications
Promotional messages (if applicable)

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.

4. SMS Data Privacy (Important Notice)

The Mitchell Agency does not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.

Your SMS consent is used solely to communicate with you regarding our services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality and performance
Analyze user behavior and traffic
Support marketing and advertising campaigns

You may disable cookies through your browser settings; however, this may affect certain website functionalities.

6. Data Security

We follow industry standards to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards include administrative, technical, and physical security measures such as encryption.

However, no system is completely secure. Please note that communications over the Internet, including email and SMS, are not fully secure and may be intercepted. We strongly advise against sending sensitive personal information (such as Social Security numbers or driver’s license details) through these channels.

7. User Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your data
Request deletion of your personal information
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Sharing

We may share your information with trusted third parties only when necessary to:

Provide requested services (e.g., insurance providers)
Comply with legal obligations
Support our business operations

All third parties are required to maintain the confidentiality and security of your information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: br058@@libnat.com
Phone: 251-660-4437